Crafting the perfect voicemail message for your consumers can sound like a simple task, but too often we see many businesses leaving voicemails that can come across as unprofessional. This isn’t to say that the verbiage used is the problem, but rather a few other underlying factors that often get overlooked. To ensure you create a professional voicemail message that will resonate with your consumers, be sure to follow these tips.
1. Include a warm greeting
First impressions are impactful. When creating a voicemail, you want the consumer to immediately be drawn to what you have to say. Be sure to include a warm greeting in your message to show them that not only are you human, but you care about their best interest.
2. Use a positive tone
Many collections agencies and call centers are using text messaging to reach consumers, but the problem with texting is that there’s no way to decipher the tone and intent of a message. With voicemail messages, you’re able to use a warm, inviting tone that makes consumers feel appreciated, heard, and more apt to call back.
3. Speak slowly and clearly
Articulation is just as important as tone when leaving messages – particularly ones in regards to a sensitive subject like finances. Make sure that you are speaking at a conversational pace, not too fast, and not too slow, and articulating any important information or big words. Remember that the person receiving the message had no foresight that the message was coming, so the more clear and concise the message, the better the chance that they call back.
4. Have a professional record your message
The easiest way to ensure your voicemail message is the best it can be is to let a professional record it for you. At VoApps, we have a staff of dedicated voice specialist who will create your desire message based on the criteria you give us, including:
- Tone preference
- Voice pace
- Gender preference
- …and more!
