Debt Collection Trends for 2021
We can all attest that 2020 was a year for the books. The onset of the pandemic affected every part…
4 years ago
Call Centers
Call Center Trends for 2021
Last year we wrote an article predicting a few debt collection industry trends to look out for in 2020. With…
4 years ago
3 Tips For Call Centers During the Holidays
The holiday season is an exciting time of year, but it can also be extremely busy, especially for call centers!…
4 years ago
Increase Collections Rates with Voicemail Dropping
Statistics show that collections agencies in 2020 averaged between 7.5% and 50% collections rate for each account (Business News Daily).…
4 years ago
3 Ways to Enhance Your Contact Strategy
The strength of your contact strategy directly impacts your average handle time and first contact resolution percentage. With this being…
4 years ago
Easing Call Center Agents Back into Work post COVID
With many Americans returning to work, those of us in the ARM industry (call centers, collection agencies, and respective agents)…
4 years ago
Best Practices for Collections Agents Utilizing DirectDrop Voicemail
Being in the collections space, regardless of the industry, can be a difficult and demanding job. Getting consumers to answer…
4 years ago
Collections Annual Report Highlights New Technology Adoption
There was a time when people didn’t have many choices. One or two newspapers, three television stations, maybe a handful…
5 years ago
3 Steps in Overcoming Objections in Collections
Dealing with stalls and objections during a collections call is all part of the job, but that’s not to say…
5 years ago
3 Ways Collections Technology can Improve Call Quality
Call quality is the heart of every call center and collections agency’s business. We know that good call quality indicates…
6 years ago
5 Techniques to Enhance Call Center Agent Performance
Keeping your call center agents refreshed and motivated throughout the day is important. Call centers usually have a high turnover…
6 years ago
3 Ways Agents can Empower Consumers
An unexpected phone call from a random number usually isn’t a consumer favorite. When it comes to dealing with debt,…
6 years ago