Balancing the Need for Agent-Assisted and Self-Service Channels
Now more than ever, consumers want the best of both worlds - technology and human interaction. Both human interaction and…
6 years ago
Call Centers
3 Common Challenges in Modernizing Your Call Center
At some point, every business faces the reality of needing to modernize, and now is the time many call centers…
6 years ago
5 Call Center Trends to Watch in 2019
Maintaining a competitive advantage in the collections industry can be tricky. It’s all about customer service and standing out. As…
6 years ago
6 Ways to Improve Efficiency in Collection Agencies
In our world, time is money. It’s vital to improve efficiency in collection agencies and not leave any gaps open.…
6 years ago
6 Tips to Become a Successful Collection Agent
What makes a successful collection agent? Successfully getting debtors to pay doesn’t just happen; it comes from a combination of…
6 years ago
The Top 2 Challenges Facing Today’s Collections Agencies
There are many challenges facing today’s collection agencies. Other than new technology, ever-changing regulations, and the challenge of reaching consumers,…
6 years ago
How to Generate Collections Callbacks – Really!
What do you do to help generate collections callbacks? Third-party collections agencies average about 20% recovery on delinquent debt. However,…
6 years ago
Changing the Collections Ballgame
The collections industry is a numbers game. An agent calls customers for hours on end only to be yelled at,…
6 years ago
How Technology Can Lead To Call Center Improvement
The efficiency of your call center is critical to the success of your business. But for a place that’s usually…
6 years ago
Ding. “You’ve Got a Voicemail.”
We’ve all heard the “You’ve Got Mail” phrase from AOL years ago. Well, now it’s time for “You’ve Got a Voicemail”.…
7 years ago