Technology Archives - Page 3 of 4

How to Speak on the Phone Professionally – 5 Things to Do

Speaking professionally on the phone is an important skill to master, especially in our digital world today. A professional phone…

4 years ago

Crafting the perfect voicemail message for your consumers can sound like a simple task, but too often we see many…

4 years ago

There was a time when people didn’t have many choices. One or two newspapers, three television stations, maybe a handful…

5 years ago

AccountsRecovery.net conducted a survey earlier this year regarding digital communication tools in the ARM industry that gave light to some…

5 years ago

It’s no secret that we’re currently in the midst of a digital transformation. Every industry, from agriculture to finance, is…

5 years ago

On Tuesday, May 7th, the Consumer Financial Protection Bureau (CFPB) finally released their Notice of Proposed Rulemaking to clarify and…

5 years ago

Call quality is the heart of every call center and collections agency’s business. We know that good call quality indicates…

6 years ago

Keeping your call center agents refreshed and motivated throughout the day is important. Call centers usually have a high turnover…

6 years ago

Now more than ever, consumers want the best of both worlds - technology and human interaction. Both human interaction and…

6 years ago

At some point, every business faces the reality of needing to modernize, and now is the time many call centers…

6 years ago

In the world of call centers and collections agencies, the one thing that always stays consistent, no matter how much…

6 years ago

Adding new technology to your business is both exciting and empowering. Well-implemented technology comes with lots of benefits, but navigating…

6 years ago