Automation is used in just about every industry, and it’s a form of technology that has many benefits.
When automation is specifically used to deliver voicemail messages to customers, we’ve seen significant growth in the number of contacts reached, the number of inbound calls received and the impact on a business’s ROI.
But that doesn’t stop people from still being timid and cautious about using these methods to reach your audience.
We’ve called out several widely held beliefs about voicemail below and worked to debunk those voicemail automation myths.
Myth No. 1: Voicemail Automation is costly
Truth: The National Call Center Industry Average is a minimum of $0.86 to manually dial a mobile phone and leave a message. It costs a fraction of that to send a voicemail, plus you will have ancillary savings because you won’t have to train additional agents to make calls, and you’ll also have a reduction of paper billing and letter costs to clients.
Myth No. 2: Voicemail Automation is difficult
Truth: With only a few clicks, you can set up your campaign. Voicemail automation allows you to upload an voicemail audio file and set up preferred gender, tone, accent and pacing.
Now that all smartphones have transcription technology, our DirectDrop Voicemail platform has exciting new functionality. The transcription allows you to say exactly what you need and include links that consumers can click to access your website or payment portal. The entire process was built with you in mind to make it easier.
Myth No. 3: Voicemail Automation requires too much bandwidth
Truth: This is a simple software that doesn’t require the use of a programmer or development team.
Typically, we see with clients that we’re able to have you up and ready to run a campaign the next business day, with little or no IT involvement. If you can get a list of numbers out of your system of record that you want to contact, you are ready. Many clients sign up and launch their first campaign in the same day.
Myth No. 4: Voicemail Automation will interfere with the work of my agents
Truth: Voicemail Automation can be used in conjunction with your agents! Your agents can be moved from making endless outbound calls (when nobody is picking up anyway!) to answering the inbound calls that DirectDrop Voicemail drives. Voicemail helps you digitally communicate with consumers about collections, recovery or special offers without the “sting” of a face-to-face or voice-to-voice interaction.
Sometimes people have difficulty with change. It makes sense that there might be some timidity around using a voicemail automation platform. But, the simple truth is, voicemail automation is one of the best ways for you to expand your reach and contact more of your consumers. Voicemail makes your job in collections, recovery, online lending or any other industry, so much easier.
