ARM Industry Insights | VoApps DirectDrop Voicemail Blog

3 Ways to Maximize Call Center Agent Bandwidth Without Adding Headcount

For many call centers, inbound calls typically result in a conversion. This is because the consumers taking the time to…

5 years ago

For decades, the Zortman message has been the industry standard for leaving a voicemail after an unsuccessful attempt in reaching…

5 years ago

Whether the power goes out city-wide, there’s an important boil water advisory you need to send out, or you need…

5 years ago

Taking a brief look back at 2019, the debt collection industry has seen some massive shifts in the way collectors…

5 years ago

First contact resolution (FCR) is one of the most important key performance indicators for any business in the collections industry.…

5 years ago

One of the biggest pain points for call centers is reaching their consumers. While a lot of this stems from…

5 years ago

There was a time when people didn’t have many choices. One or two newspapers, three television stations, maybe a handful…

5 years ago

With almost every component of our consumer’s lives being ingrained into the digital world, it comes as no surprise that…

5 years ago

Even though credit unions are experiencing a time of distinct growth (14%), getting on the phone with members is still…

5 years ago

With constantly changing regulations and evolving behaviors, reaching consumers, let alone receiving a call back from them, is becoming increasingly…

5 years ago

Change is hard, and when you add technology into the mix, it can be especially difficult for agents to make…

5 years ago

Within the next 3 years, the ARM industry is forecasted to grow by 26%. While this significant increase in industry-wide…

5 years ago