ARM Industry Insights

3 Ways to Maximize Call Center Agent Bandwidth Without Adding Headcount

For many call centers, inbound calls typically result in a conversion. This is because the consumers taking the time to…

Utilizing Alternatives to the Zortman Message with DirectDrop Voicemail

For decades, the Zortman message has been the industry standard for leaving a voicemail after an unsuccessful attempt in reaching…

How Utility Collections Professionals Can Reach More Customers

Whether the power goes out city-wide, there’s an important boil water advisory you need to send out, or you need…

Debt Collection Industry Trends to Look Out for in 2020

Taking a brief look back at 2019, the debt collection industry has seen some massive shifts in the way collectors…

4 First Contact Resolution Tips for Collections Agents

First contact resolution (FCR) is one of the most important key performance indicators for any business in the collections industry.…

Simple Call Center Improvement Strategies to Drive Callbacks

One of the biggest pain points for call centers is reaching their consumers. While a lot of this stems from…

Collections Annual Report Highlights New Technology Adoption

There was a time when people didn’t have many choices. One or two newspapers, three television stations, maybe a handful…

Are Automated Interactions the Future of Collections?

With almost every component of our consumer’s lives being ingrained into the digital world, it comes as no surprise that…

One Credit Union Technology that’s Changing the Game

Even though credit unions are experiencing a time of distinct growth (14%), getting on the phone with members is still…

3 Ways Automated Voicemail Messages can Increase Callbacks

With constantly changing regulations and evolving behaviors, reaching consumers, let alone receiving a call back from them, is becoming increasingly…

3 Tips for Getting Agents On Board with New Collections Technologies

Change is hard, and when you add technology into the mix, it can be especially difficult for agents to make…

Simple Ways to Increase Scalability in Third-Party Collections

Within the next 3 years, the ARM industry is forecasted to grow by 26%. While this significant increase in industry-wide…