FCC Ruling on Robocalls: What it Means For Your Business
The Federal Communications Commission’s (FCC) unanimous vote to allow carriers to block robocalls by default comes just two weeks after…
6 years ago
ARM Industry Insights
3 Steps in Overcoming Objections in Collections
Dealing with stalls and objections during a collections call is all part of the job, but that’s not to say…
6 years ago
What the CFPB’s Recent Proposal Means for DirectDrop Voicemail
On Tuesday, May 7th, the Consumer Financial Protection Bureau (CFPB) finally released their Notice of Proposed Rulemaking to clarify and…
6 years ago
3 Ways Online Lenders Can Increase Loan Application Conversions
According to Experian, only 3% of all potential loan applicants actually complete an online loan application. This means that 97%…
6 years ago
3 Tips for Reducing Your Average Handle Time
In the debt collection industry, time is money. Whether it’s time spent placing a high volume of calls or handling…
6 years ago
One Simple Way to Increase Call Center Productivity
A call center’s productivity is one of their most important KPIs, yet many still find themselves falling short of their…
6 years ago
5 Techniques for Handling Difficult Collections Calls
Not every call that you make as a collections agent is going to be an easy one. Being an agent…
6 years ago
3 Steps to Boosting Call Center ROI
Whether you’re new to the industry or you’ve been around for a while, you should always be aware of what…
6 years ago
Call Center Improvement through Self-Service Channels
For call centers, the days of easily generating a callback or an immediate pick up are growing smaller. In our…
6 years ago
3 Ways Agents can Empower Consumers
An unexpected phone call from a random number usually isn’t a consumer favorite. When it comes to dealing with debt,…
6 years ago
Balancing the Need for Agent-Assisted and Self-Service Channels
Now more than ever, consumers want the best of both worlds - technology and human interaction. Both human interaction and…
6 years ago
3 Common Challenges in Modernizing Your Call Center
At some point, every business faces the reality of needing to modernize, and now is the time many call centers…
6 years ago