How Technology Improves Human Interaction
In the world of call centers and collections agencies, the one thing that always stays consistent, no matter how much…
6 years ago
ARM Industry Insights
4 Steps to Implementing New Technology
Adding new technology to your business is both exciting and empowering. Well-implemented technology comes with lots of benefits, but navigating…
6 years ago
5 Call Center Trends to Watch in 2019
Maintaining a competitive advantage in the collections industry can be tricky. It’s all about customer service and standing out. As…
6 years ago
6 Ways to Improve Efficiency in Collection Agencies
In our world, time is money. It’s vital to improve efficiency in collection agencies and not leave any gaps open.…
6 years ago
Be Proactive and End the Business Year Strong
Are you ready for the new year? Maybe you have some personal resolutions that you’re planning on making for 2019…
6 years ago
6 Tips to Become a Successful Collection Agent
What makes a successful collection agent? Successfully getting debtors to pay doesn’t just happen; it comes from a combination of…
6 years ago
The Mathematical Advantages of Direct Voicemail Drop
The collection industry is a numbers game, and it’s time to address the mathematical advantages of direct voicemail drop. Let’s…
6 years ago
The Psychology of Direct Voicemail Dropping
Even after the Do Not Call List, we all still receive solicitor phone calls on our mobile phones. Some even…
6 years ago
The Top 2 Challenges Facing Today’s Collections Agencies
There are many challenges facing today’s collection agencies. Other than new technology, ever-changing regulations, and the challenge of reaching consumers,…
6 years ago
How to Generate Collections Callbacks – Really!
What do you do to help generate collections callbacks? Third-party collections agencies average about 20% recovery on delinquent debt. However,…
6 years ago
Navigating TCPA with DirectDrop Voicemail
The majority of American adults use their cell phone as their only number, and that proportion is over 70% for…
6 years ago
Changing the Collections Ballgame
The collections industry is a numbers game. An agent calls customers for hours on end only to be yelled at,…
6 years ago