ARM Industry Insights

Debt Collection Trends for 2021

We can all attest that 2020 was a year for the books. The onset of the pandemic affected every part…

Compliance Matters

It probably isn't a surprise to you that landline phones are essentially going extinct. In a recent study from the…

Reach People Quickly With DirectDrop Voicemail

Timely communication is more important than ever. Have you ever been faced with an emergency where you needed to convey…

Call Center Trends for 2021

Last year we wrote an article predicting a few debt collection industry trends to look out for in 2020. With…

One Online Lending Technology Platform That’s Changing the Game

Contacting people is different today. It is more challenging than ever. With call blocking, labeling, spam, and robocalls, it is…

3 Tips For Call Centers During the Holidays

The holiday season is an exciting time of year, but it can also be extremely busy, especially for call centers!…

Increase Collections Rates with Voicemail Dropping

Statistics show that collections agencies in 2020 averaged between 7.5% and 50% collections rate for each account (Business News Daily).…

3 Ways that Technology Has Changed Banking

Imagine our world without technology today? The development of technology has had a huge impact on the business world and…

3 Ways to Think About Your Contact Strategy for a New Normal

You plan and you plan, and then a global pandemic hits the world, and you quickly have to think on…

Craft Customizable Voicemails with DirectDrop Voicemail

Who knows your customers better than you? With DirectDrop Voicemail, we give business owners the tools and ability to craft…

Why Do Online Lenders Need DirectDrop Voicemail?

Online lending is on the rise more than ever and with consumers falling behind on loan applications, lenders are looking…

How to Speak on the Phone Professionally – 5 Things to Do

Speaking professionally on the phone is an important skill to master, especially in our digital world today. A professional phone…