ARM Industry Insights | VoApps DirectDrop Voicemail Blog

What is Data Scrubbing?

When we talk about data scrubbing, we aren’t talking about cleaning your counters extra well. Data scrubbing, or data cleansing,…

4 years ago

The mobile phone has become much stronger than the pen in the loan application process. In fact, according to a…

4 years ago

Did you know that mobile phone users check their voicemail on average 22 times a day? It’s true, and this…

4 years ago

One of the obvious differences between online lending and traditional banking is the face-to-face interaction. According to Experian, 52% of…

4 years ago

The strength of your contact strategy directly impacts your average handle time and first contact resolution percentage. With this being…

4 years ago

Every business is unique, and because of this, the way that you utilize DirectDrop Voicemail is, too. However, over the…

4 years ago

Reaching your consumers to inform them of upcoming payments, account changes, etc., can be difficult when many ignore unsolicited calls.…

4 years ago

With many Americans returning to work, those of us in the ARM industry (call centers, collection agencies, and respective agents)…

4 years ago

Agent bandwidth is one of the biggest pain points facing those of us in the ARM industry. Because inbound calls…

4 years ago

In an industry like collections that has ever-changing rules and regulations, it’s vital that we take every precaution and step…

4 years ago

With the emergence of the digital age, consumers have become increasingly independent. And with this newfound independence has come a…

4 years ago

Customers are falling increasingly behind on finishing loan applications, and online lenders are beginning to feel it. Because auto-dialers, manual…

4 years ago